Intelligent Technologies Limited
Managed IT Services in Greater London
Managed IT Support in Greater London
Intelligent Technologies offers a complete IT support operation for your business as a managed service desks and desk-side support service built as a fully scalable operation no matter the type of organisation you are. Whether you are a SME with people on the road or a large corporation of hybrid workers, our experience and long standing track record in Service Management delivers exceptional skills and customer service for our UK based customers. All underpinned by the latest technologies and guaranteed data and voice network availability.
Why choose Intelligent Technologies as your IT Service Management Provider?
24/7/365 coverage
24/7/365 support from your premises or our Managed Service Centre
Multilingual Assistance
English, French, Polish, German, Spanish, Italian, Arabic, Chinese dialects and more
Save on operational costs
Our fully managed service options offer cost savings against your operational overheads
ITSM Management & Leadership
Globally recognised ITSM qualified staff to help you get it right the first time
Continual Innovation
Cutting edge technology and future-proof service capabilities
Focus on performance
KPI driven with a detailed focus on being responsive and first time fixes
Flexible Thinking!
Our Managed IT Services places core focus on the staffing, management and continual improvement of your customer experience as the single point of contact to the IT department. Intelligent Technologies provides people that fit your organisation. Whether you need certified, seasoned professionals or experienced, customer focused people, we have ITIL people trained ready to work with you.
Once we understand your needs, the deployment of the team is carried out using a proven transition plan mouldable to any organisation. Immediate access to globally tested ITIL processes and procedures, with the offer of full documentation allowing for implementation of essential best practice disciplines from day one.
Our features and benefits:
- We are IR35 compliant – we employ our own staff, most of whom are graduates with a natural desire to learn combined with a positive, customer focused attitude.
- Rotation as you need it, keeping on-site staff motivated and with drive, ensuring the client always has a fresh, and energetic workforce.
- Dedicated operations manager who is responsible for the well-being of on-site staff through conducting regular appraisals and manage career progression. They are also responsible in working with you to manage the performance, SLAs and KPIs needs of your organisation.
- Free backup cover and replacements: if you require six or more analysts, we will provide additional free resources to cover any sickness or holidays.
- Knowledge management is second nature to us – Up to date documentation is vital for the service desk, we can document and update your support knowledge base.
- The ‘Service A-Z’: when you opt for a fully-managed service, we’ll provide a assessment at the start of the contract to build into an improvement plan.
- Rest easy with agreed fixed costs on services and say bye-bye to recruitment fees.
- We take all the responsibility for the recruitment, selection, and management of all staff performance issues within the Service Desk and Desk-side environment whether based on site or from our service centre.